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Customers connect with your Sales and Customer Service teams using Video, Audio or Instant Messaging from your Website, Email or Text/SMS. urLive's Infinity Link™ and Cloud PBX™ enhances your online customer engagement for quickly closing sales, shortening resolution support times, and improving customer satisfaction scores.
One-Click URL Calling: Callers simply click your Infinity Link enabled on billions of devices without software download or account creation.
Multiple Power URLs™: Power URLs enhance your Infinity Link for instant calling (video, audio or IM), call scheduling, payment for your services and much more.
Engage Customers Quickly: Simplify connecting customers with APPROPRIATE agents in a TIMELY manner.
One-Click Team Calling: Customers click your Infinity Link and are instantly routed to the appropriate agents on your team.
Instantly Configurable Call Groups: Easily add and remove agents to your Team Infinity Link's Call Group. Quickly reorder call routing by using our simple to use web portal designed for regular humans not technicians.
Never Miss a Lead: Customers can easily schedule a convenient time for a future call if your agents are busy or unavailable.
HD Quality: Crystal clear video and audio leverages our peer-to-peer technology so you can showcase your products with clarity.
Powerful In-Call Tools: Simple screen sharing and lightning fast file transfer allow your agents to close deals faster.
Encrypted Communication: All video, audio, messages and files are encrypted during urLive calls to increase privacy.
Multiple Deployment Options: Your Infinity Link works just as easily from webpages, kiosks, email, text/SMS, QR codes, mobile apps and urLive's chat widget.
Instant Kiosks: Deploy kiosks for your customers using only urLive and off-the-shelf Apple/Android tablets or Windows touch-screens and Chromebooks.
No-code Deployment in Seconds: Both urLive Inifnity Links and Cloud PBX Call Groups are configured through a simple portal. Start receiving calls immediately!
Easy Call Scheduling: Customers can easily schedule meetings on your agents' schedules without the back-and-forth emails. Customer calls are queued and they can also leave messages for call backs.
Scheduled Call Reminders: Reminder emails with call links are automatically resent 10 minutes before scheduled calls to both agents and customers.
Attended Call Transfer: Agents can jump between calls and invite other agents to assist customers.
Branded Web Presence: Customizable Infinity Link webpage is included with every account. Easily brand your call page and profile page with your company's logo and colors.
Low Fixed-Cost and Cost Certainty: Unlimited calling, no per-minute or per-call charges.
Enterprise Ready: Skills-based routing, attended call transfer, call forwarding, micro-billing, detailed call reporting and analytics, call-back, messaging and more.
Never Miss A Call: urLive's mobile apps ensure your agents receive every customer call when on the go.
Free: These feature-rich urLive apps are included as part of the urLive service.
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iPad Kiosks using urLive teams one-click video helped us keep students on track for classes during COVID and let faculty sort out all kinds of issues
Being able to accept calls on my phone and flip between the cameras is really useful for demonstrating products to customers when on the showroom floor
urLive has helped us provide instant customer support and our customers are impressed when a human answers their request using HD video
The ease of access was the winning factor. My student on rotation could easily connect with me, no waiting for IT to set her up, she didn’t even need to create an account
Claim your Free Infinity Link™ and start talking in seconds. No downloads or complicated installations, simply click to call.